Village EAP for Supervisors

Employer Services

Crisis Management Services

Crisis Management Services help employers and employees more effectively cope with crises, both in the workplace and in the community. Crisis Management is a comprehensive process that helps people effectively deal with stressful situations such as accidental death, suicide, homicide, robbery, natural disaster or any other critical incident.

Crisis incidents can quickly overwhelm your employee’s coping skills, setting the stage for decreased productivity. The Village offers a multi-dimensional Crisis Management plan that integrates these core components:

• Pre-crisis preparation
• Demobilization
• Defusing
• Crisis Management Briefing (CMB)
• Critical Incident Stress Debriefing (CISD)
• Individual intervention
• Family CISM
• Follow-up and referral

Critical Incident Stress Debriefing is the most commonly known component of Crisis Management Services, and was designed to lessen the impact of post-traumatic stress. It is a small-group post-crisis intervention provided after a critical incident. Depending on the nature of the crisis, critical incident stress debriefings are most effective when implemented 24 hours to 7 days after the crisis.

If a crisis impacts your employees, The Village’s fully trained CISM professionals will respond immediately to your call. Our toll-free number is staffed 24 hours a day. Call 1-800-627-8220.

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Supervisor Referrals

Supervisor referrals are a resource for human resource professionals and supervisors in addressing employee behaviors in the workplace. If just one of your employees is struggling with work performance issues, others in the group can be affected. Morale problems and job stress occur when one employee is not completing his or her share of the work. Your own stress in dealing with troubled employees can also impact the work group. Referring employees to The Village's Employee Assistance Program is an option that demonstrates care and concern for employees and can help establish your own peace of mind in knowing that as a supervisor, you have made every effort to help.

Supervisors can use informal or formal referrals to encourage employees to access The Village's Employee Assistance Program:

Informal Referrals

Left unaddressed, personal stress can negatively affect an employee’s performance on the job. Employees occasionally inform supervisors voluntarily when they are experiencing significant problems or stress in their personal lives. In instances where employees’ present work behavior has not yet been impaired, informal supervisor referrals to The Village's EAP are appropriate. Informal referrals are a proactive approach to encourage emotional health and wellness when supervisors are made aware that an employee may be struggling.

The Village Employee Assistance Program suggests the following steps for making an informal referral:

1. Thank the employee for bringing the issue to your attention, and assure them that confidential assistance is available.
2. Provide the employee with information on The Village EAP benefit and encourage them to call 1-800-627-8220 and ask to utilize their EAP benefit.

Formal Referrals

1. If you are new to the process or have questions, call 1-800-627-8220 and ask to speak to The Village EAP Supervisor Helpline to begin the referral process.
2. Click to open the appropriate fillable document: 
   • File

     Performance Referral Form
   • File

     Drug-Free Workplace/DOT Form
3. Complete the top section of the form with the identifying information requested. Include the date of last employee performance evaluation.
4. Complete the section “REASON FOR REFERRAL” which describes the employee’s job performance issues that led to the referral. Include as much information as possible to help our professionals understand the work problem in question.
5. In the section “ADDITIONAL COMMENTS BY REFERRING SUPERVISOR,” please document all discussions with the employee regarding the referral issue. It is very important to include information regarding the employee’s current status with the company. Include conditions for continued employment, such as the time frame in which you expect to see improvement and any pending disciplinary action. Attach additional comments if necessary and copies of any relevant documentation (memos to the employee, written warnings, specific policy violations, etc.) which may be helpful to make the counselor aware of the issues at hand and specific performance goals for the employee. Please note: Anything documented on the form may be shared with the employee during a counseling session.
6. In the section "EMPLOYEE SIGNATURE AND RELEASE OF INFORMATION," have the employee print their name where directed, and sign and date the form in the appropriate blanks. The signature serves as a release of information regarding EAP use and indicates the employee’s understanding of your concerns. We cannot move forward with the formal referral process without the employee's signature. Sign your name where indicated (“Supervisor Signature”). Fax the completed form to The Village EAP at 651-925-0057 or email it to us for processing. Upon receipt of the signed form, Village EAP staff will also sign the form.
7. The employee is then responsible for contacting the EAP to schedule the initial appointment. Please have the employee call 1-800-627-8220 and indicate they are scheduling a formal referral appointment.
8. Your assigned case manager will stay in regular contact with you regarding the status of the referral, the employee’s compliance with recommendations, and progress toward goals. The content of the employee's counseling session will remain confidential.

Here are two short training videos that outline the formal referral process for Job Performance and Drug-Free Workplace/DOT referrals:

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Supervisor's Guide

The Supervisor's Guide includes a comprehensive overview of your EAP benefit as well as helpful advice on topics supervisors may encounter in the workplace, such as:

• Identifying troubled employees
• Constructive confrontation
• Making a formal referral
• How to provide observation and feedback
• Documenting performance problems
• Helping the abused employee

The Supervisor's Guide is available in electronic format. Click here to download the PDF. The Supervisor Quick Reference Guide provides key highlights for supervisors about The Village EAP and answers to your most common questions. 

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